Service
We Provide Maintenance Contract Services and Emergency Field Service Support to Keep your Business Operations Functioning Smoothly and Ensure Optimal Performance of your Equipment. CAI Provides 5 Levels of Maintenance Contracts:
Weekly |Â Monthly |Â Quarterly |Â Semi-Annual |Â Annual
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- Â Service Contract Clients Receive Priority Emergency Support for Both Site Visits and In-house Repairs
- Emergency Services – CAI Technicians are On-call to Respond to Emergency Requests, Customer Service Needs or Field Service Emergency Mobilizations
- RATA Support
- Field Retrofits
24/7 Telephone Support
- 24/7 Emergency Hotline for Customer Support
- Access to a Control Analytics Technician with Any Questions on Issues Related to Analyzers and Systems
Emergency Shipment of Spare Parts
- CAI Stocks an Array of Spare Parts and Consumable Parts for Most Common Analyzer Brands and for the Systems we Integrate and Service
- In Emergencies, Control Analytics Will Provide Expedited Shipment and Delivery, Including Commercial Airline Freight Services, for In-stock Parts During or Outside of Normal Business hours.
Safety First!
- CAI Maintains a Strict Safety Program and Abides by all Federal, State and Local Requirements Where it Involves Safety, Training and Regulatory Information. CAI is Compliant with Several 3rd Party Supply Chain Verification Programs Including DISA, ISNetworld, PEC Premier and Avetta (PICS)
